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Technical Support Engineer

Abu Dhabi, AZ, United Arab Emirates

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The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to [product/services]. The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

Onboard Date: June 2025

 

Responsibilities

  •   Provide advanced troubleshooting and support to customers for [product/services]. Resolve technical issues via phone, email, and remote access tools
  • Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions
  • Accurately log customer issues and resolutions
  • Assist with product setup, installation, and configuration for customers
  • Guide clients on system usage, features, and best practices
  • Work closely with engineering and product teams to resolve complex issues and relay product feedback 
  • Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime

Key Requirements 

  • 3+ years of experience in technical support
  • Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups
  • Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud)
  • Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop)
  • Strong communication skills and ability to explain technical concepts to non-technical clients
  • Experience with CRM software (e.g., Salesforce)
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
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