The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to [product/services]. The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Onboard Date: June 2025
Responsibilities
- Provide advanced troubleshooting and support to customers for [product/services]. Resolve technical issues via phone, email, and remote access tools
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions
- Accurately log customer issues and resolutions
- Assist with product setup, installation, and configuration for customers
- Guide clients on system usage, features, and best practices
- Work closely with engineering and product teams to resolve complex issues and relay product feedback
-
Monitor
client systems for potential issues and perform proactive system maintenance to
avoid downtime
Key Requirements
- 3+ years of experience in technical support
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud)
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop)
- Strong communication skills and ability to explain technical concepts to non-technical clients
- Experience with CRM software (e.g., Salesforce)
- Bachelor’s degree in Computer Science, Information Technology, or a related field