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Technical Support Engineer (Arabic and English Speaker)

Abu Dhabi, United Arab Emirates

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We are seeking a skilled and customer-oriented Technical Support Engineer (Arabic and English Speaker) to join our team in Abu Dhabi. The ideal candidate will provide high-quality technical support, ensure timely issue resolution, and deliver an excellent client experience in a dynamic, client-facing environment.

Responsibilities

  •   Provide advanced troubleshooting and support to customers for [product/services]. Resolve technical issues via phone, email, and remote access tools
  • Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions
  • Accurately log customer issues and resolutions
  • Assist with product setup, installation, and configuration for customers
  • Guide clients on system usage, features, and best practices
  • Work closely with engineering and product teams to resolve complex issues and relay product feedback 
  • Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime

Key Requirements 

  • 3+ years of experience in technical support
  • Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups
  • Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop)
  • Strong communication skills and ability to explain technical concepts to non-technical clients
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
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